What do I need to complete this application?

You will need one of the following ID’s to complete your application:

• New Zealand Drivers Licence (current)
• New Zealand Passport (current or less than 2 years expired)
• New Zealand Birth Certificate (does not expire)

Please note that cards can only be shipped to a New Zealand address and we are unable to post overseas.

You will also need the following to complete the application

• A working webcam on this device so we can take a photograph of you for your card. If you do not have a working phone camera or computer webcam, you will need to complete the paper application from participating NZ Post Shops or AA Centres
• A valid credit card / debit card.
• Email (for receipt and courier tracking no)

Sorry the Identity Check Service is currently unavailable please try again later.

FAQs for Existing Card Holders

You will need to apply for a replacement card by completing another Kiwi Access Card application form in full, including supplying two photographs. The replacement card will cost you a further $60 and will take the standard processing time of approximately two weeks. If you've been waiting for longer than this, please contact us on kiwiaccessinfo@eslltd.zendesk.com or 04 333 2834, between 10am and 3pm, Monday to Friday (excluding public holidays). If your card has been stolen, we advise you to report this at your local Police station.

If your existing card has expired you will need to complete another Kiwi Access Card application form in full, including supplying two photographs. The new card will cost you a further $60 and will take the standard processing time of approximately two weeks. If you've been waiting for longer than this, please contact us on kiwiaccessinfo@eslltd.zendesk.com or 04 333 2834, between 10am and 3pm, Monday to Friday (excluding public holidays).

We cannot process a name change online. You will need to download the application form here and take to a NZPost or AA shop to complete it you will also need to provide the document showing the name change, for instance your marriage certificate.

Contact us

Phone 04 333 2834

Monday to Friday 10am - 3pm (except Public holidays)